openSUSE-SU-2020:0551-1: moderate: Recommended update for otrs

SUSE 5024 Published by

An otrs security update has been released for openSUSE Leap 15.1 and SUSE Enterprise Linux 15 (SP1).





   openSUSE Security Update: Recommended update for otrs
______________________________________________________________________________

Announcement ID:    openSUSE-SU-2020:0551-1
Rating:             moderate
References:         #1122560 #1137614 #1137615 #1139406 #1141430 
                    #1141431 #1141432 #1156431 #1157001 #1160663 
                    #1168029 #1168030 #1168031 #1168032 
Cross-References:   CVE-2019-10067 CVE-2019-12248 CVE-2019-12497
                    CVE-2019-12746 CVE-2019-13457 CVE-2019-13458
                    CVE-2019-16375 CVE-2019-18179 CVE-2019-18180
                    CVE-2019-9752 CVE-2019-9892 CVE-2020-1765
                    CVE-2020-1766 CVE-2020-1769 CVE-2020-1770
                    CVE-2020-1771 CVE-2020-1772 CVE-2020-1773
                   
Affected Products:
                    openSUSE Leap 15.1
                    openSUSE Backports SLE-15-SP1
                    openSUSE Backports SLE-15
______________________________________________________________________________

   An update that fixes 18 vulnerabilities is now available.

Description:


   Otrs was updated to 5.0.42, fixing lots of bugs and security issues:

     https://community.otrs.com/otrs-community-edition-5s-patch-level-42/

   - CVE-2020-1773 boo#1168029 OSA-2020-10:
     * Session / Password / Password token leak An attacker with the ability
       to generate session IDs or password reset tokens, either by being able
       to authenticate or by exploiting OSA-2020-09, may be able to predict
       other users session IDs, password reset tokens and automatically
       generated passwords.
   - CVE-2020-1772 boo#1168029 OSA-2020-09:
     * Information Disclosure It’s possible to craft Lost Password requests
       with wildcards in the Token value, which allows attacker to retrieve
       valid Token(s), generated by users which already requested new
       passwords.
   - CVE-2020-1771 boo#1168030 OSA-2020-08:
     * Possible XSS in Customer user address book Attacker is able craft an
       article with a link to the customer address book with malicious
       content (JavaScript). When agent opens the link, JavaScript code is
       executed due to the missing parameter encoding.
   - CVE-2020-1770 boo#1168031 OSA-2020-07:
     * Information disclosure in support bundle files Support bundle
       generated files could contain sensitive information that might be
       unwanted to be disclosed.
   - CVE-2020-1769 boo#1168032 OSA-2020-06:
     * Autocomplete in the form login screens In the login screens (in agent
       and customer interface), Username and Password fields use
       autocomplete, which might be considered as security issue.

   Update to 5.0.41
   https://community.otrs.com/otrs-community-edition-5s-patch-level-41/
     * bug#14912 - Installer refers to non-existing documentation

   - added code to upgrade OTRS from 4 to 5

     READ UPGRADING.SUSE
     * steps 1 to 4 are done by rpm pkg
     * steps 5 to *END* need to be done manually cause of DB backup

   Update to 5.0.40

     https://community.otrs.com/otrs-community-edition-5s-patch-level-40/

   - CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling of uploaded
     inline images Due to improper handling of uploaded images it is possible
     in very unlikely and rare conditions to force the agents browser to
     execute malicious javascript from a special crafted SVG file rendered as
     inline jpg file.
     * CVE-2020-1765, OSA-2020-01: Spoofing of From field in several screens
       An improper control of parameters allows the spoofing of the from
       fields of the following screens: AgentTicketCompose,
       AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound
     * run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade

   - Update 5.0.39
     https://community.otrs.com/otrs-community-edition-5s-patch-level-39/

   * CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of service OTRS can be
     put into an endless loop by providing filenames with
     overly long extensions. This applies to the PostMaster (sending in
      email) and also upload (attaching files to mails, for example).

   * CVE-2019-18179 OSA-2019-14: Information Disclosure An attacker who is
     logged into OTRS as an agent is able to list tickets assigned to other
     agents, which are in the queue where attacker doesn’t have permissions.

   Update to 5.0.38
   https://community.otrs.com/release-notes-otrs-5s-patch-level-38/


   * CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An attacker who is
     logged into OTRS as an agent or customer user with appropriate
     permissions can create a carefully crafted string containing malicious
     JavaScript code as an article body. This malicious code is executed when
     an agent compose an answer to the original article.

   Update to 5.0.37
   https://community.otrs.com/release-notes-otrs-5s-patch-level-37/



   * CVE-2019-13458, boo#1141432, OSA-2019-12:

     Information Disclosure An attacker who is logged into OTRS as an agent
   user with appropriate permissions can leverage OTRS tags in templates in
     order to disclose hashed user passwords.

   * CVE-2019-13457, boo#1141431, OSA-2019-11:

     Information Disclosure A customer user can use the search results to
   disclose information from their “company” tickets (with the same
   CustomerID), even when CustomerDisableCompanyTicketAccess setting is
   turned on.

   * CVE-2019-12746, boo#1141430, OSA-2019-10:

     Session ID Disclosure A user logged into OTRS as an agent might
   unknowingly disclose their session ID by sharing the link of an embedded
   ticket article with third parties. This identifier can be then potentially
   abused in order to impersonate the agent user.

   Update to 5.0.36

     https://community.otrs.com/release-notes-otrs-5s-patch-level-36/

   * CVE-2019-12497, boo#1137614, OSA-2019-09: Information Disclosure In the
     customer or external frontend, personal information of agents can be
     disclosed like Name and mail address in external notes.

   * CVE-2019-12248, boo#1137615, OSA-2019-08: Loading External Image
     Resources An attacker could send a malicious email to an OTRS system. If
     a logged in agent user quotes it, the email could cause the browser to
     load external image resources.

   Update to 5.0.35

     https://community.otrs.com/release-notes-otrs-5s-patch-level-35/

   * CVE-2019-10067, boo#1139406, OSA-2019-05:

     Reflected and Stored XSS An attacker who is logged into OTRS as an agent
   user with appropriate permissions may manipulate the URL to cause
   execution of JavaScript in the context of OTRS.

   * CVE-2019-9892, boo#1139406, OSA-2019-04:

     XXE Processing An attacker who is logged into OTRS as an agent user with
   appropriate permissions may try to import carefully crafted Report
   Statistics XML that will result in reading of arbitrary files of OTRS
   filesystem.

   - update missing CVE for OSA-2018-10, OSA-2019-01

   Update to 5.0.34

   * https://community.otrs.com/release-notes-otrs-5s-patch-level-34/

   * CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An attacker who is
     logged into OTRS as an agent or a customer user may upload a carefully
     crafted resource in order to cause execution
     of JavaScript in the context of OTRS.

   Update to 5.0.33

   * https://community.otrs.com/release-notes-otrs-5s-patch-level-33/

   Update to 5.0.26

   * https://www.otrs.com/release-notes-otrs-5s-patch-level-26
   * https://www.otrs.com/release-notes-otrsitsm-module-5s-patch-level-26/

   - remove obsolete
   * otrs-scheduler.service
   * otrs-scheduler.init


Patch Instructions:

   To install this openSUSE Security Update use the SUSE recommended installation methods
   like YaST online_update or "zypper patch".

   Alternatively you can run the command listed for your product:

   - openSUSE Leap 15.1:

      zypper in -t patch openSUSE-2020-551=1

   - openSUSE Backports SLE-15-SP1:

      zypper in -t patch openSUSE-2020-551=1

   - openSUSE Backports SLE-15:

      zypper in -t patch openSUSE-2020-551=1



Package List:

   - openSUSE Leap 15.1 (noarch):

      otrs-5.0.42-lp151.2.3.1
      otrs-doc-5.0.42-lp151.2.3.1
      otrs-itsm-5.0.42-lp151.2.3.1

   - openSUSE Backports SLE-15-SP1 (noarch):

      otrs-5.0.42-bp151.3.3.1
      otrs-doc-5.0.42-bp151.3.3.1
      otrs-itsm-5.0.42-bp151.3.3.1

   - openSUSE Backports SLE-15 (noarch):

      otrs-5.0.42-bp150.2.10.1
      otrs-doc-5.0.42-bp150.2.10.1
      otrs-itsm-5.0.42-bp150.2.10.1


References:

   https://www.suse.com/security/cve/CVE-2019-10067.html
   https://www.suse.com/security/cve/CVE-2019-12248.html
   https://www.suse.com/security/cve/CVE-2019-12497.html
   https://www.suse.com/security/cve/CVE-2019-12746.html
   https://www.suse.com/security/cve/CVE-2019-13457.html
   https://www.suse.com/security/cve/CVE-2019-13458.html
   https://www.suse.com/security/cve/CVE-2019-16375.html
   https://www.suse.com/security/cve/CVE-2019-18179.html
   https://www.suse.com/security/cve/CVE-2019-18180.html
   https://www.suse.com/security/cve/CVE-2019-9752.html
   https://www.suse.com/security/cve/CVE-2019-9892.html
   https://www.suse.com/security/cve/CVE-2020-1765.html
   https://www.suse.com/security/cve/CVE-2020-1766.html
   https://www.suse.com/security/cve/CVE-2020-1769.html
   https://www.suse.com/security/cve/CVE-2020-1770.html
   https://www.suse.com/security/cve/CVE-2020-1771.html
   https://www.suse.com/security/cve/CVE-2020-1772.html
   https://www.suse.com/security/cve/CVE-2020-1773.html
   https://bugzilla.suse.com/1122560
   https://bugzilla.suse.com/1137614
   https://bugzilla.suse.com/1137615
   https://bugzilla.suse.com/1139406
   https://bugzilla.suse.com/1141430
   https://bugzilla.suse.com/1141431
   https://bugzilla.suse.com/1141432
   https://bugzilla.suse.com/1156431
   https://bugzilla.suse.com/1157001
   https://bugzilla.suse.com/1160663
   https://bugzilla.suse.com/1168029
   https://bugzilla.suse.com/1168030
   https://bugzilla.suse.com/1168031
   https://bugzilla.suse.com/1168032

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