I am one of many who felt that Red Hat's abandonment of their desktop user community was treacherous at best. I see the logic in this from a customer support perspective--after all, answering questions from randoms who've coughed up the money for a Linux distribution at CompUSA can be time-consuming, but that's how you build market share. Assuming, of course, that this is the market that you want to be in. Since April 30, 2004, a personal black Friday for desktop Red Hat Linux users, only Red Hat's Enterprise Linux products have been supported by Red Hat, and Red Hat's focus is solely on the enterprise market.